ebajee Frequently Asked Questions

Creating an ebajee account takes under three minutes — visit the registration page, enter your mobile number, choose a strong password, and confirm you are 21 or older. You will receive a one-time verification code via SMS to activate the account. Once confirmed, you can log in, complete identity verification, and make your first deposit using bKash, Nagad, Rocket, or Upay.

ebajee requires a valid government-issued photo ID for KYC verification — a Bangladesh National ID Card (NID) is the most commonly accepted document. Alternatively, you may submit a valid passport. The document must clearly show your full name, date of birth, and photo. Verification is usually completed within 24 hours. Accounts that are not verified within 30 days of registration may be temporarily restricted from withdrawals.

Use the "Forgot Password" link on the ebajee login page to reset your password instantly. Enter the mobile number registered to your account and you will receive an SMS with a secure reset code. Enter the code, choose a new password, and you are back in. If you no longer have access to your registered mobile number, contact support at [email protected] with your NID details so our team can verify your identity manually.

No — ebajee strictly enforces a one-account-per-player policy. Each person may hold only one active account, linked to a unique mobile number and NID. Duplicate accounts are detected automatically and may result in the suspension of all associated accounts and forfeiture of any pending bonuses or winnings. If you believe a duplicate was created by mistake, contact support immediately to resolve it.

To permanently close your ebajee account, send a written closure request to [email protected] from the email address registered to your account. Include your account username and a brief reason for closure. Any remaining balance will be refunded to your primary withdrawal method within 3–5 business days before the account is deactivated. Note that permanent closure is different from self-exclusion — if your reason for closing is gambling-related, self-exclusion is a faster and more protective option.

bKash deposits on ebajee are credited to your account instantly in virtually all cases. Once you complete the payment on your bKash app or via USSD, the funds appear in your ebajee balance within seconds. In rare cases during peak hours — such as BPL match days or major tournament evenings — processing may take up to 5 minutes. If a deposit has not appeared after 10 minutes, contact support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on ebajee is ৳200 across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on single deposits, though your mobile wallet provider may impose its own daily transfer caps. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. Always initiate deposits from a payment account registered in your own name to avoid verification delays.

The minimum withdrawal amount on ebajee is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will go to your Nagad wallet. This same-method policy helps protect against fraud and ensures funds reach the correct account quickly. Attempting to withdraw to a different account or wallet name may cause delays pending manual review.

Most ebajee withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1–4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1–3 business days depending on the receiving bank's processing schedule. Withdrawals requested after 9 PM BST may be queued for the following morning. First-time withdrawals may take slightly longer due to an additional identity check — this is a one-time process.

ebajee does not charge any platform fee on deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may deduct their standard transaction charges as per their own fee schedule, which is outside ebajee's control. For bank transfers, standard inter-bank transfer fees set by the receiving bank may apply. We recommend checking your wallet or bank's current fee structure before initiating large transfers.

Yes — ebajee fully supports deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. Both are available alongside bKash and Nagad as primary mobile wallet options. The process is straightforward: select your preferred wallet in the cashier section, enter the amount, and follow the on-screen payment instructions. Deposits via Rocket and Upay are typically credited within 1–5 minutes. Visa and Mastercard are also accepted for players who prefer card payments.

ebajee offers a wide range of games including cricket betting, live sports wagering, video slots, live casino tables (roulette, baccarat, blackjack, andar bahar), crash games, fishing games, and specialty titles. Game providers include Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, among others. For Bangladeshi players specifically, cricket markets are the most popular category — covering BPL, IPL, T20 World Cup, and Bangladesh Tigers test and ODI matches.

BPL cricket betting on ebajee follows standard T20 wagering rules. Markets include match winner, top batsman, top bowler, total runs (over/under), powerplay score, and live in-play betting. If a match is abandoned due to rain or other interruptions with fewer than the minimum required overs completed, bets are typically voided and stakes returned — the specific threshold is stated in the full cricket betting rules available in your account. Live odds update in real time as the match progresses.

RTP (Return to Player) is the theoretical percentage of total bets a slot game returns to players over a large number of spins — for example, a 96% RTP means the game returns ৳96 for every ৳100 wagered over the long run. On ebajee, all slot RTPs are set by the certified game providers (Pragmatic Play, NetEnt, Microgaming, etc.) and cannot be altered by the platform. Most slots available on ebajee carry an RTP between 94% and 97%. RTP is a statistical average, not a guarantee for any individual session.

Yes — the entire ebajee platform is fully optimised for mobile browsers on Android and iOS. You do not need to download a separate app; simply visit ebajee in your phone's browser for a smooth, fast experience. All games — slots, live casino, cricket betting, and crash games — load directly in the browser and support touch controls. The site is designed specifically for smaller screens, with fast load times on standard 4G connections common across Dhaka, Chittagong, and other major Bangladeshi cities.

Yes — all games available on ebajee are sourced from certified, independently audited providers. Slot and table games from Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming use verified Random Number Generators (RNGs) that are regularly tested by third-party auditors to ensure outcomes are random and unbiased. ebajee does not develop its own game engines, which means every title on the platform carries the same fairness certification as it does on any other reputable casino worldwide.

ebajee offers new players a welcome bonus on their first deposit — the current offer is available on the promotions page inside your account after registration. Welcome bonuses are typically structured as a percentage match on your initial deposit up to a specified BDT amount. To qualify, your first deposit must meet the stated minimum threshold. Full terms including eligible games, wagering requirements, and expiry dates are shown clearly before you opt in. We recommend reading them carefully before claiming.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before you can withdraw winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawing. On ebajee, slot games typically contribute 100% toward wagering, while live casino and sports bets may contribute a lower percentage — the exact contribution table is stated in each promotion's terms.

Yes — ebajee runs free spins promotions periodically, often tied to the launch of new slot titles from Pragmatic Play or similar providers, or as part of seasonal campaigns during events like Eid, Pohela Boishakh, or IPL season. Free spins are credited to your account automatically when a qualifying promotion is active. Winnings from free spins are subject to the wagering requirements stated in the relevant promotion. Check the promotions section of your account regularly so you do not miss limited-time offers.

ebajee rewards regular players through a tiered loyalty programme. As you wager across casino games, slots, and sports betting, you accumulate loyalty points that unlock higher tier benefits — including faster withdrawal processing, higher deposit limits, dedicated account managers, and exclusive reload bonuses. Higher-tier VIP members also receive personalised promotions during major cricket tournaments like the T20 World Cup and BPL. Full tier criteria and point-to-reward conversion rates are detailed in the loyalty section of your account dashboard.

No — bonus funds and winnings generated from bonus funds cannot be withdrawn until the stated wagering requirements are fully met. However, you may choose to forfeit an active bonus at any time from your account settings, which removes the wagering restriction but also removes the bonus balance. Your real-money balance (deposits not tied to a bonus) can always be withdrawn freely, subject to the standard identity verification and minimum withdrawal policies.

ebajee is a secure platform protected by 256-bit SSL encryption across all connections, ensuring that your personal data and financial transactions are protected from interception at all times. All game outcomes are independently certified for fairness, and player funds are held separately from operational funds. ebajee uses the same security infrastructure as internationally recognised platforms, including real-time fraud monitoring and two-factor authentication options for player accounts.

The minimum age to register and play on ebajee is 21 years. This is a strict platform policy — players must be 21 or older and are required to submit a valid NID or passport confirming their age during the KYC verification process. Any account found to belong to a person under 21 will be immediately suspended and any winnings forfeited. ebajee is committed to preventing underage gambling and actively monitors for suspicious age-related activity.

Log in to your ebajee account, go to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set daily, weekly, or monthly limits in BDT. Reductions to your limit take effect immediately, while increases are subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions. Setting a deposit limit is a free, private action — it has no impact on your account standing or your ability to play within the limit you set.

Self-exclusion on ebajee can be activated immediately from the Responsible Gaming section of your account settings. Choose a period of 6 months, 1 year, or permanent exclusion. Once activated, the exclusion cannot be reversed during the chosen period — not even by contacting our support team. Your account is suspended, deposits are blocked, and all marketing communications are stopped. If you feel gambling has become a problem, we strongly encourage this step and our support team is available 24/7 to assist you through the process without judgement.

ebajee protects all player data using 256-bit SSL/TLS encryption, the same standard used by major international banks. Your NID information, mobile number, and payment details are stored on secured servers with restricted access. ebajee does not store full mobile wallet credentials — payments are processed via the wallet providers' own secure gateways. We never sell, rent, or share your personal data with third-party marketers. Full details are available in our Privacy Policy.

If gambling is causing financial stress, relationship problems, or emotional difficulty, take action early — ebajee provides immediate tools including time-out (24 hours to 30 days), deposit limits, loss limits, and self-exclusion accessible directly from your account settings. You can also contact our responsible gaming support team at [email protected] at any time of day; all conversations are confidential. Talking to a trusted family member or seeking professional counselling are also effective steps. You are not alone and there is no shame in asking for help.