ebajee Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ebajee ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "the Player") who access or use the ebajee platform, including the website, mobile browser interface, casino games, sports betting services, and all related features available at ebajee.onl.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and close your account.

We may update this Policy from time to time. Material changes will be communicated via a notice on the Platform or by direct notification to your registered contact details. Continued use of the Platform following such a notice constitutes your acceptance of the revised Policy.

2. Personal Data We Collect

ebajee collects personal data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and in limited cases from third-party service providers. The categories of personal data we may collect include:

• Identity Data Full legal name, date of birth, gender, and National ID Card (NID) or passport number where required for age and identity verification.
• Contact Data Mobile phone number, email address, and district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Financial Data Mobile wallet identifiers (bKash, Nagad, Rocket, Upay), bank account references, and transaction history related to deposits and withdrawals on the Platform.
• Gaming & Betting Data Game sessions played, bets placed, wager amounts, wins and losses, bonus usage, and responsible gaming tool activations (deposit limits, self-exclusion, etc.).
• Technical & Usage Data IP address, device type, operating system, browser type, session duration, pages visited, referring URL, and interaction logs collected automatically via cookies and similar technologies.
• Communications Data Records of correspondence with our customer support team, including chat transcripts, emails, and support ticket content.

3. How We Use Your Personal Data

ebajee processes your personal data only where we have a valid lawful basis for doing so. The primary purposes for which we use your data are:

1. Account creation and management: To register your account, verify your identity and age, and maintain your account in good standing throughout your relationship with ebajee.
2. Processing transactions: To handle deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) and to maintain accurate financial records.
3. Providing Platform services: To deliver the casino games, sports betting markets, live dealer experiences, and other features available on ebajee.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, underage gambling, and other prohibited activities on the Platform.
5. Responsible gaming compliance: To monitor player activity for indicators of problem gambling, to enforce self-exclusion and deposit limit settings, and to provide appropriate interventions where required.
6. Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
7. Marketing communications (where consented): To send you promotional offers, bonus notifications, and platform updates where you have given explicit consent. You may withdraw consent at any time by contacting us at [email protected].
8. Legal and regulatory compliance: To fulfil obligations under applicable law, including record-keeping, responding to lawful authority requests, and enforcing our Terms & Conditions.

4. Cookies & Similar Technologies

The ebajee Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather analytical data about Platform usage. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and recent game history to personalise your experience.
• Analytical cookies: Collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content based on your interests and activity on the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of parts of the Platform.

5. Sharing Your Personal Data

ebajee does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: Your financial data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely to process your deposit and withdrawal transactions.
• Game software providers: Technical session data is shared with certified game studios (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) to deliver and audit the games you play.
• Identity verification partners: Identity and document data may be shared with third-party verification services to fulfil our age and identity verification obligations.
• Fraud prevention services: Technical and behavioural data may be shared with fraud-detection providers to protect the integrity of the Platform.
• Legal and regulatory authorities: We will disclose personal data to competent authorities where we are legally required to do so, for example in response to a valid court order or statutory request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, player data may be transferred to the relevant successor entity, subject to the same or equivalent privacy protections as set out in this Policy.

6. Data Retention

We retain your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and operational obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in compliance with applicable record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming and betting history: Retained for three (3) years from the date of the session or wager.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the period of consent and for one (1) year after consent is withdrawn, as evidence of the consent decision.

After the applicable retention period has elapsed, your data is securely and irreversibly deleted or anonymised so that it can no longer be linked back to you.

7. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by ebajee:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, for example while a data accuracy complaint is being investigated.
• Right to data portability: Where technically feasible, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time, with immediate effect.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our Data Support team by email at [email protected]. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing certain requests.

8. Data Security

ebajee implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of system activity for anomalous behaviour and potential intrusion attempts.
• Secure data centre infrastructure with physical access controls and environmental safeguards.

While we take every reasonable precaution to protect your data, no system is entirely immune to security threats. You also have a role to play: please choose a strong, unique password for your ebajee account and never share your login credentials with anyone. If you suspect that your account has been compromised, contact us immediately at [email protected].

9. Players Under the Age of 21

The ebajee Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor may have created an account on ebajee, please contact us without delay at [email protected] so that we can investigate and take appropriate action.

10. Contact & Data Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about how ebajee handles your personal data, please contact our support team:

• Email: [email protected]
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We take all privacy concerns seriously and aim to resolve every enquiry promptly and transparently. For formal data rights requests, please include your full registered name and the email address or mobile number associated with your ebajee account so that we can verify your identity and process your request efficiently.